I have decided to not post this part of the journey until we were home and everything was OK. Nigel’s fine and is completely on the mend. Rule for life, no point in worrying everyone while you are still overseas.
We had a jacuzzi in our room on Langkawi which is where the issue started. We had decided that the jacuzzi would make an awesome washing machine for our clothes. We’d done it before with jacuzzi’s and it works really well. Nigel was affixing the window magnetic mesh to the inlet using duct tape when he slipped and fell backwards onto a really horrific corner unit of the jacuzzi. He was in a lot of pain.
We made the call that we needed to go to have it seen to and make sure it wasn’t something spinal and so assumed we would need to go to hospital to have it checked out and so our first call was the insurance. Don’t worry we’re here to help. Call us if he gets admitted. Get receipts for anything else.
We then called reception: “we think we will need to go to a doctor or hospital” “leave it to us” they said. Next thing a team from the hotel turned up and advised they had called the ambulance. They gave an initial assessment and then waited until the ambulance arrived. They gave us a guy to accompany us to the hospital as an interpreter and the contact details of anyone else at the hotel if we needed them. When the ambulance arrived they strapped Nigel to a back board and put him in the ambulance, we then spent 50 minutes driving to the A&E. I kept telling Nigel that it was just around the next corner and that we were 10 minutes away, I’m not sure that it helped. It was an incredibly uncomfortable ride on bad roads in an old van with no suspension strapped to a backboard.
When we arrived the ambulance crew pulled the gurney out and promptly dropped Nigel down onto the ground. It was actually as horrific as it sounds. However Nigel felt that the drop put something back in place as he felt a bit better afterwards. We entered A&E and I was left to face the paperwork while Nigel was taken through the doors. The front office manager from the hotel was amazing and translated and made sure I was ok. He stayed with us every minute and helped to get me behind the doors to see Nigel. He also bought me a short customer service survey from the ambulance. Rating from 1-5 on the ambulance service? I said “I give it a 1, mainly on account that they dropped him!”
The hospital was basic, very basic. But the doctor spoke English and they sent Nigel for x rays to see if anything was broken. As it turned out there were no breaks and so he was sent on his way with a sprained muscle, 3 days of tramadol and a week of paracetamol. The whole experience cost us $80 NZD. Our front office manager organised our transfer back to the hotel and made sure we were ok. I have to absolutely take my hat off to the hotel Berjaya Langkawi Resort. They jumped into action, provided us with a full time support person. Organised transfers and food and breakfast and special pick up and delivery service. As we checked out they approached us to say “please let us know how you go, please message us, we really care”. That’s hotel service for you, the next day we were still receiving WhatsApp messages seeing how we were going and if they could be any help. We are so grateful for the help and support of the Malaysian people. Some genuinely good people at a time we needed them.
The next morning Nigel had decided that enough was enough and he just wanted to go home. I’d been thinking it too. We rang the insurance company and they needed the medical report to assess before determining the next steps for us. Key issue is the Langkawi hospital records department not open until Monday and it was Saturday. Our options were very limited and there were virtually no flights out of Asia to NZ. The insurance company also was concerned that the airlines wouldn’t let him on a flight and so their advice was to stay put. We knew that we couldn’t stay put in Langkawi as it was too remote. Literally no flights out of Asia for weeks (after our current return flight out of Bangkok). It was also very difficult to get from Langkawi to anywhere after all the ferries and most of the flights have not started back since covid.
We had a big talk, one of those you don’t often have to have talks. What do we do now? We both knew that the money didn’t matter we would pay whatever we needed to do to make the right decision for the circumstance. But there weren’t any options for us apart from the original flight. We both knew that covid would be a part of this trip we just didn’t know it was flight availability out of Asia that would be the issue. After googling all our options Nigel decided that he was making an executive decision that we would carry on with the original plans and go to Thailand where he would rest and recover on an island. When we knew we had no other option we both chose our attitude and made the decision. We would utilise all the hotel porters to carry the luggage and get the hotel transfer to meet us on arrival. Turns out it was the right decision. Nigel got gradually better every day on the island and we then took the original flight back. So off to Thailand we went. At least we had stocked up on cheap paracetamol in Vietnam.
Update: Nigel has been to the doctor in New Zealand who also said it was a sprained muscle and prescribed muscle relaxant’s, anti inflammatory’s and Physio. We are so lucky.